Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging with no defects or damage. You’ll also need the receipt or proof of purchase. 

You can always contact us for any return question at support@areteco.co.uk. 

To start a return please press here.

Enter your order number and the email address you used to place your order and click the large blue arrow. Select the item(s) you want to return, the reason for returning and follow the instructions provided. Once your return has been logged, you will receive an email with further instructions and your free returns barcode label.

01. Pack your return

Pack the items you would like to return. We encourage you to reuse the polybag you received the items in. Ensure that your return is securely packaged.

02. Ship return

Print the PDF label provided and attach it firmly to the parcel, ensuring that the label covers any pre-existing labels. Alternatively, customers based in the UK can bring the attached barcode to a nearby drop-off location where a returns label can be printed for you.

03. Return confirmation & refund

Please take your parcel to a designated drop-off location. Once the parcel has been received and is in transit, you will be notified of the progress of your return. Your refund will be processed as soon as the item(s) you have returned are inspected by our quality assurance team. The whole process from when you have sent the items to us and when the refund is visible on your account can take up to 14 days.